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Philodo Traveller Family & Cargo Electric Bike

Philodo Traveller Family & Cargo Electric Bike

Philodo

SKU: TRV-FMCRG-SB-WHT

Regular price
Price: $1,299.00
Regular price
Regular $1,399.00
Sale price
$1,299.00
Save: $100
  Lease to own   Pay as low as   $/week

Low stock: 5 left

Payment Methods for Electric Bikes and Scooters

We match any online advertised price!

electric bike free shipping, no sales tax, fast shipping, price match

LEARN ABOUT THESE IN OUR FAQ'S - CLICK HERE

Traveller Family & Cargo 48V 750W E-Bike by Philodo Bikes


Philodo is a company that manufactures and sells bikes. We offer high-quality bikes at a low price, as well as excellent after-sales support. The goal is to make your life as convenient as possible for each customers.

Every Philodo bike is made with a special blend of sleek appearance, strong performance, and smart utility features. They are created for everyday transit and pleasure riding with a comfortable and user-friendly design. Our goal is to build a large enterprise brand, adhere to stable operation for long-term development, and provide you with high-quality, low price, and more fashionable products through the accumulation of our own experience and unremitting pursuit.

The Philodo Traveller Family & Cargo allows riders to hold up to 450 lbs. This bike is perfect for a broad range of riders, including delivery drivers and parents dropping off children at school. With its 1000W peak motor and dual-battery setup option, our brand-new cargo ebike offers a very powerful and comfortable riding experience. The Traveller will be ready to go on the adventure with you, no matter what your transportation needs. 

free_shipping

ENJOY THE FREEDOM OF LONG RANGE

750W rear motor is powerful enough for hauling groceries, kids, or express deliveries of large loads on city streets, trails, and moderate climbs. Traveller has our Kid & Cargo Carrier Hoop installed. It offers the utmost adaptability for your child and baggage carrying needs. 2 Size battery option. And the rang from 70 to 140 miles. You'll be stoked on every ride regardless of the terrain or your destination.

In order to improve rider and passenger safety and comfort, the Traveller electric bike is equipped with several well-considered features, such as: Rear taillight with brake signals, Rear fender for passenger protection & comfort, LED headlight & reflectors for added visibility, Dual leg kickstand for stability, Hydraulic brake for safe riding and Equipped with soft cushions on the rear rack to increase comfort

BUILT WITH HIGH-QUALITY COMPONENTS

With its 1000 peak output and 80N.m torque, a strong power motor enables you to go at high speeds and in assisted mode, cruise with little to no effort.

2 optional battery sizes. Powered by a 48V 17.5Ah (840Wh) lithium battery to ensure long life and excellent performance. Dual battery, the cruising range per charge can reach 140 miles, and in single battery, the cruising range is about 70 miles.

Equipped With LCD multi-function display, backlight display provides the information of speed, mileage, power, etc. You can also switch the assist level according to the road condition.

Equipped with front and rear hydraulic disc brakes, Aluminum alloy, with brake sensor, cut off the power to the motor when braking for safe riding.

The tire features a high durability and a long lifespan. And you can tackle any terrain without worrying about getting a flat.

Feature a bright 260-lumen, hhigh visibility to ensure your safety when riding at night.

The sturdy Philodo suspension fork has a lock-out lever and preloaded spring stiffness adjustments. With an available compression of 100mm.

The brake lights and taillights are integrated that let cars, pedestrians, and fellow cyclists know your next move.

Shimano's 7 speed cassette allows you to switch gears at will, and combined with the pedal assist system, you can adjust the most suitable speed to complete your journey.

The djustable stem that helps you to set up the right position while riding. 50 ° adjustable height.

Use a dual-leg kickstand that keeps any heavily loaded bike standing firmly on the ground.

It comes equipped with our Kid & Cargo Carrier Hoop. Create the perfect ride to deliver ultimate versatility for your kid and cargo-carrying needs. It can take 2 kids passengers.

Philodo Traveller Family & Cargo E-Bike Features:

  • 750W Motor
  • 48V 17.5Ah Removable Battery
  • Color Display
  • Hydraulic Disc Brakes
  • CHAO YANG 20" x 3.0" Fat Tires
  • Bright Headlight 260 lm
  • Suspension Fork With Lock
  • Integrated Brake and Tail Lights
  • Shimano 7 Speed
  • Adjustable Stem
  • Dual-Leg Kickstand
  • Kid & Cargo Carrier Hoop
  • Free Shipping
  • No sales tax

Philodo Traveller Family & Cargo E-Bike Specifications:

Model Traveller Family & Cargo
Color White
Frame 6061 Aluminum alloy,Low Step 20 inch
Motor Rear drive 750W (1000W peak output) brushless geared hub motor
2 Size Battery Single Battery 48 Volt 17.5Ah(840Wh) Dual Battery 48 Volt 35Ah(1680Wh)
Max Speed 32MPH
Max Load 450 lbs
Range Sigle Battery 70 Miles;Dual Battery 140 Miles
Waterproof Level IPX6
Driving Modes Pure electric, PAS, Pure human riding
Recommend Rider Height 4'11'' ~ 6'5''
Charger Input 100~240V, output 54.6V 2A,smart protection
Battery Charge Time 8-9 hours
Battery Lifetime 1000 charges
Controller 27+2A
Display 3.7 inch multifunctional display
Tires CHAOYANG 20 x 3 inch fat tires
Crankset Prowheel, aluminum alloy, 46T
Saddle Body geometry comfortable sponge saddle
Throttle Thumb throttle
Front Light Integrated LED headlight & horn
Brake lever Aluminum alloy, with brake sensor, cut off the power to the motor when braking
Front Suspension Aluminum alloy suspension fork with lock
Brake Front and rear hydraulic brkes
Speed Shimano 7 speed

Order Confirmation & Processing:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have authorized your credit card for the purchase. This does not however always mean your item is currently available or the item is available at that price. While we try to keep up-to-date inventory and pricing information on our website, inventory levels and prices change on a daily basis and we cannot always keep information current. 

All orders, including pre-orders are fully payable upon the date the order is placed.

We do not ship internationally. Only to the 48 continental USA.

Once we have finalized your authorization for purchase, we reach out to our suppliers to confirm that the item is in-stock and available for immediate shipment. Order processing typically takes 2-3 business days. There may be circumstances where this will be beyond 3 days for processing.

If your item is on backorder or unavailable, we will reach out to you via e-mail, text or phone to inform you that the item is not currently available for delivery. You can decide if you would like to wait for the expected in-stock date or cancel the order. If your item(s) are available for shipment, we will process the order for shipment.

ebike-shipping-vendors

Order Shipping & Package Tracking:

If your order is in stock, it typically will ship within 5-12 business days from the date of your order after it has gone through order processing. There are unique circumstances that might delay shipping or extend transit times. With free shipping offers, we do not and cannot guarantee a timeline for delivery. 

Shipments are sent signed delivery receipt. Make sure your delivery address is correct and someone will be available to sign for the delivery. Orders returned that are undeliverable due to incorrect address information or no receiving party to sign will incur fees as outlined in our CANCELLATIONS & REFUND information.

We will e-mail you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 14 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER  After you receive the tracking number, enter it below to track your shipment.

Shipping Damage and Claims:

Please inspect the packaging of your item(s) immediately when it arrives and BEFORE you sign for the shipment. If your package appears damaged from shipping, DO NOT ACCEPT IT or sign for it. Take photos of the damage and tell the driver that you cannot accept damaged goods, and notify us immediately. If you accept a package that appears damaged from shipping, it will be much more difficult to process a damage claim. We will contact the manufacturer on your behalf and/or assist you with filing a damage claim with the manufacturer.

We must receive any damage reports within 12 hrs. of receipt of package. All damage claims go through the manufacturer which is the shipper of the product. eBikeJOY! does not handle damage claims. Manufacturers handle ALL shipping/damage and warranty claims.

Report all damage issues to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.

Klarna pay over time financing for electric bicycles

What's the difference between a regular bike and an electric bike?

  • Electric bikes are a new and promising alternative form of urban transportation. They provide all the advantages of a regular bicycle: fun exercise, free parking, zero emissions, and freedom from gridlock, while eliminating one of the bicycle's more serious drawbacks, lack of power. Imagine pedalling up a hill as comfortably as riding down, that's what the e-bike experience is all about. In most situations in the city, riding an electric bike will be faster and cheaper than either car or public transit.
     
    Fundamentally, an e-bike is just a regular bicycle with an electric motor to provide additional assistance, fueled by electric energy stored in a lithium battery. You can pedal normally and just use the motor to help out on hills and headwinds, or use the motor all the time just to make riding easier. The experience is entirely different from riding say a gas scooter or motorbike. Here the electric assistance is perfectly smooth and silent, and it complements rather than supplants human power.

    There are three classes of electric bikes:

    Class 1: eBikes that are pedal-assist only, with no throttle, and have a maximum assisted speed of 20 mph. 
    Class 2: eBikes that also have a maximum speed of 20 mph, but are throttle-assisted. 
    Class 3: eBikes that are pedal-assist only, with no throttle, and a maximum assisted speed of 28 mph.

Are electric bikes waterproof? Can they be ridden in the rain?

  • Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. When you get home from a wet ride, the entire bike should be wiped down with a dry cloth to remove excess water.

    Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.

Will the extra weight make it difficult to pedal without the motor?

  • The short answer is yes but not much. The effect of weight is largely exaggerated in how a bicycle performs. A heavier bicycle is slightly harder to ride uphill, somewhat faster to ride downhill, and pretty much the same on the flat as a lightweight one.

    The addition of a motor and batteries can add anywhere from 15 to 30 lbs to a bike and has surprisingly little effect on its rideability.  You definitely do notice the weight if you have to pick the bike up and carry it for any reason though, and it can be a bit unwieldy.

Do I need a license or permit to ride my electric bike?

  • None of the e-bikes we sell require any form of license or registration. That means your electric bicycle gets treated like a normal bike and is free of regulations and allowed on all bike paths. More powerful and expensive ebikes do, however, require a license.

  • Electric bicycle (e-bike) laws are different in every state, and can be confusing for consumers, retailers, and suppliers. This map represents how e-bikes are interpreted in each state’s vehicle code for use on the road, bike lanes, bike paths, or other paved or hard-surface bicycle infrastructure. The vehicle code does not apply to electric mountain bike access on motorized and non-motorized trails typically used for hiking or biking. eMTB access is not addressed in state vehicle codes. Always consult with your local land manager for eMTB access questions.

 

How much power does an e-bike use?

  • The average power that a typical cyclist will deliver is on the order of 150 watts, or 1/5th of a horsepower. If you're curious, most modern exercise bikes will display the exact wattage and you can get a feel for how much power you're producing with the legs.

    A fit individual can sustain 350 watts for about 10 minutes and up to 600 watts for a few seconds, but for continuous riding between 100-200 watts is typical. You might think then that 150 watts would be all you need for an ebike, but if you ever ride a 150 watt bike it will feel unimpressive. When a cyclists hits a hill, they switch to an easy gear and the speed drops to 10-15 km/h as they work hard and move at a slow pace. However when an electric bike does the same thing and slows to walking speed on the hills it seems way underpowered. To maintain nice speeds over 30 kph while going uphill requires on the order of 400-500 watts or more. On the flat, 400 watts (about 1/2 horsepower) will move a typical bicycle about 40 km/h.

Does the e-bike recharge the battery when pedaling or braking?

  • This is one of the most commonly asked technical questions we get and it shows that the advantages and capabilities of electric drives are widely known. The answer is that yes, on most hub motor ebikes it is possible to recharge the batteries from pedaling. BUT, only when you are moving at a speed faster than the motor can attain itself.

    Recharging from pedaling is not really the intent of the electric drive as it is with, say, a hybrid car. In general, with an ebike you draw a net amount of power out of the battery pack to assist you riding. You then replenish this energy from the wall outlet, rather than by working extra hard later on in the trip. 

    The topic of regenerative braking comes up quite frequently, and the point here is not to recharge the batteries from your pedaling energy, but to recharge them from stored kinetic energy when you come to a stop. With any direct drive hub motor or geared ebike without a freewheeling motor, you will get regen currents when you are moving faster than the unloaded speed of the motor. So even though it won't bring you to a stop, it does act as a speed governor of sorts for long downhills, dumping the extra energy back into the pack, whether you want it to or not. In most cases it's quite rare that you would actually achieve speed greater than the unloaded speed of the motor for any length of time.

    Is there a warranty on my e-bike?

    • Yes there is. The specifics of the warranty vary depending on the manufacturer. You can find more details on our PRODUCT WARRANTY page. If any part arrives damaged or faulty, a replacement part will be shipped to you for free.

    What if I need a new battery, tire or some other part?

    • We sell some new batteries and parts on our website. Check out our PARTS & ACCESSORIES page. If you don't find it there, you can always email us and tell us what part you need. We will order the part for you from the manufacturer or direct you straight to the appropriate product page.

    How long can the battery last before it needs to be replaced?

    • This varies depending on the type and power of the battery, but almost all will last at least 500 full charges which will get you thousands of miles. Most people never use up an entire battery, so it is not something that should effect your decision making. After 500 full charges, you will probably want to get a new and better e-bike anyway.  

    How far can I go on one charge?

    • That depends entirely on the bike. It can range from as low as 20 miles per charge for a lower end e-bike to as high as 50 miles on some e-bikes such as the Green Bike GB-5.

    How much does it cost for me to charge my bike?

    • It only costs about $0.15 of electricity to fully charge a battery. That’s less than 1¢ per mile…

    Does my e-bike need regular maintenance?

    • Electric bikes are very easy to maintain. When it comes to the motor and battery, you can basically set it and forget. The battery may eventually need to be replaced, but that is thousands of miles into the future. Besides charging your battery when necessary, all you need to do is check the tire pressure regularly and keep the bike chain lubricated like any other bike.

    FAQ's About Your E-Bike Order

    How much does shipping cost?

    What shipping service is used?

    • Bikes are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of bikes are shipped via freight, and they will say so on the shipping tab of the product page. To check the average number of days to recieve a package by ground service, go to https://www.ups.com/maps. Find out more about our SHIPPING INFORMATION.

    What condition will my bike arrive in?

    • Your bike will come pre-assembled. Bikes come with their frame and back wheel attached, and the only assembly required is attaching the front wheel (2 minute job), and in some cases securing the handlebars and pedals. All bolts and screws are torqued to manufacturer specifications when the bike arrives. Here is a brief rundown on the assembling process: ASSEMBLING AN ELECTRIC BIKE.

    What is the your return policy?

    • We offer a reasonable return policy, which can be viewed at: RETURN POLICY

    Do electric bikes come with a warranty?

    • Every bike ordered from eBikeJOY! is brand new and includes the manufacturer's warranty. Specific manufacturer warranties are listed on product pages or can be viewed on their respective websites. Check out our WARRANTY INFORMATION page. If you have any other questions feel free to contact us support@ebikejoy.com

    When will I receive my free gift?

    • When placing an order you may qualify for a free gift. A product description that includes the information in the order details is a free gift from us that is our way of saying thank you to our customer's. These item's are not guaranteed however, and are only available as supplies last. These item's are included in the price of your order and will either ship with the order or be shipped separately. Orders that utilize coupon code sales do not qualify for any free gift promotion.

    Contact us if you have any further questions on our e-bikes or your order. Please call 888-753-2453 #1 or EMAIL US with your question. 


    Customer Testimonials

    I rate customer service at eBikeJOY! as excellent! - M. Behehani

    I am 100% satisfied with this bike. It's super fun to ride has plenty of battery life - P. Franchini

    Everything arrived as ordered and was easy to put together. - J. Ellis

     

    Klarna pay over time financing for electric bicycles

    We work very hard to ensure that we offer the absolute best prices online. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

    To request your price match refund simply e-mail us a link to the same product on our competitors website within 5 days from the date of your order and we will process the credit accordingly.

    Our 100% Price Guarantee has some limitations:

    You must purchase the item from our website before requesting your Price Match Guarantee

    • Promotions such as rebates and buy one, get one free offers are not eligible
    • The item must be in stock on the competitors website
    • The item must not have been purchased during a close-out or special sale
    • The item price can only be before a coupon code has been applied
    • The competitor must be an online store, they may not have a retail location
    • The website cannot be a discounter or auction website (ie; eBay, Overstock, etc..)
    • The competitor must be an Authorized Retailer of the product in question
    • The competitor must NOT be in violation of the manufacturer product MAP (Minimum Advertised Price) pricing policy
    • All X-Treme brand bikes are excluded
    • The value of any free gifts will be added to the lower price for comparison
    • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
    • It does not apply to prices for our own store bought at different dates. We reserve the right to change prices due to fluctuating sale prices from our manufacturers. Once purchased, you "lock" in that price. If the price for that same item in our store decreases tomorrow or at any future date, you will still be locked into your original sale price.

    *Please Note: Due to industry-wide end of year closeouts and sales, price matches are not honored during the holiday season from November 15 - January 3rd.

    If you want to check if we can price match a product before you place your order, please call 941-702-4530 or email us: PRICE MATCH GUARANTEE 


    Customer Testimonials

    It's so much fun to ride. I love it and would recommend it. - S. Sakara

    Wife loves the bike. Easy to assemble and good customer service - Gerrit

    These old bones really enjoy the step through feature!- M. Collier


    Klarna pay over time financing for electric bicycles

    Features & Specs

    Traveller Family & Cargo 48V 750W E-Bike by Philodo Bikes


    Philodo is a company that manufactures and sells bikes. We offer high-quality bikes at a low price, as well as excellent after-sales support. The goal is to make your life as convenient as possible for each customers.

    Every Philodo bike is made with a special blend of sleek appearance, strong performance, and smart utility features. They are created for everyday transit and pleasure riding with a comfortable and user-friendly design. Our goal is to build a large enterprise brand, adhere to stable operation for long-term development, and provide you with high-quality, low price, and more fashionable products through the accumulation of our own experience and unremitting pursuit.

    The Philodo Traveller Family & Cargo allows riders to hold up to 450 lbs. This bike is perfect for a broad range of riders, including delivery drivers and parents dropping off children at school. With its 1000W peak motor and dual-battery setup option, our brand-new cargo ebike offers a very powerful and comfortable riding experience. The Traveller will be ready to go on the adventure with you, no matter what your transportation needs. 

    free_shipping

    ENJOY THE FREEDOM OF LONG RANGE

    750W rear motor is powerful enough for hauling groceries, kids, or express deliveries of large loads on city streets, trails, and moderate climbs. Traveller has our Kid & Cargo Carrier Hoop installed. It offers the utmost adaptability for your child and baggage carrying needs. 2 Size battery option. And the rang from 70 to 140 miles. You'll be stoked on every ride regardless of the terrain or your destination.

    In order to improve rider and passenger safety and comfort, the Traveller electric bike is equipped with several well-considered features, such as: Rear taillight with brake signals, Rear fender for passenger protection & comfort, LED headlight & reflectors for added visibility, Dual leg kickstand for stability, Hydraulic brake for safe riding and Equipped with soft cushions on the rear rack to increase comfort

    BUILT WITH HIGH-QUALITY COMPONENTS

    With its 1000 peak output and 80N.m torque, a strong power motor enables you to go at high speeds and in assisted mode, cruise with little to no effort.

    2 optional battery sizes. Powered by a 48V 17.5Ah (840Wh) lithium battery to ensure long life and excellent performance. Dual battery, the cruising range per charge can reach 140 miles, and in single battery, the cruising range is about 70 miles.

    Equipped With LCD multi-function display, backlight display provides the information of speed, mileage, power, etc. You can also switch the assist level according to the road condition.

    Equipped with front and rear hydraulic disc brakes, Aluminum alloy, with brake sensor, cut off the power to the motor when braking for safe riding.

    The tire features a high durability and a long lifespan. And you can tackle any terrain without worrying about getting a flat.

    Feature a bright 260-lumen, hhigh visibility to ensure your safety when riding at night.

    The sturdy Philodo suspension fork has a lock-out lever and preloaded spring stiffness adjustments. With an available compression of 100mm.

    The brake lights and taillights are integrated that let cars, pedestrians, and fellow cyclists know your next move.

    Shimano's 7 speed cassette allows you to switch gears at will, and combined with the pedal assist system, you can adjust the most suitable speed to complete your journey.

    The djustable stem that helps you to set up the right position while riding. 50 ° adjustable height.

    Use a dual-leg kickstand that keeps any heavily loaded bike standing firmly on the ground.

    It comes equipped with our Kid & Cargo Carrier Hoop. Create the perfect ride to deliver ultimate versatility for your kid and cargo-carrying needs. It can take 2 kids passengers.

    Philodo Traveller Family & Cargo E-Bike Features:

    • 750W Motor
    • 48V 17.5Ah Removable Battery
    • Color Display
    • Hydraulic Disc Brakes
    • CHAO YANG 20" x 3.0" Fat Tires
    • Bright Headlight 260 lm
    • Suspension Fork With Lock
    • Integrated Brake and Tail Lights
    • Shimano 7 Speed
    • Adjustable Stem
    • Dual-Leg Kickstand
    • Kid & Cargo Carrier Hoop
    • Free Shipping
    • No sales tax

    Philodo Traveller Family & Cargo E-Bike Specifications:

    Model Traveller Family & Cargo
    Color White
    Frame 6061 Aluminum alloy,Low Step 20 inch
    Motor Rear drive 750W (1000W peak output) brushless geared hub motor
    2 Size Battery Single Battery 48 Volt 17.5Ah(840Wh) Dual Battery 48 Volt 35Ah(1680Wh)
    Max Speed 32MPH
    Max Load 450 lbs
    Range Sigle Battery 70 Miles;Dual Battery 140 Miles
    Waterproof Level IPX6
    Driving Modes Pure electric, PAS, Pure human riding
    Recommend Rider Height 4'11'' ~ 6'5''
    Charger Input 100~240V, output 54.6V 2A,smart protection
    Battery Charge Time 8-9 hours
    Battery Lifetime 1000 charges
    Controller 27+2A
    Display 3.7 inch multifunctional display
    Tires CHAOYANG 20 x 3 inch fat tires
    Crankset Prowheel, aluminum alloy, 46T
    Saddle Body geometry comfortable sponge saddle
    Throttle Thumb throttle
    Front Light Integrated LED headlight & horn
    Brake lever Aluminum alloy, with brake sensor, cut off the power to the motor when braking
    Front Suspension Aluminum alloy suspension fork with lock
    Brake Front and rear hydraulic brkes
    Speed Shimano 7 speed

    Shipping

    Order Confirmation & Processing:

    As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have authorized your credit card for the purchase. This does not however always mean your item is currently available or the item is available at that price. While we try to keep up-to-date inventory and pricing information on our website, inventory levels and prices change on a daily basis and we cannot always keep information current. 

    All orders, including pre-orders are fully payable upon the date the order is placed.

    We do not ship internationally. Only to the 48 continental USA.

    Once we have finalized your authorization for purchase, we reach out to our suppliers to confirm that the item is in-stock and available for immediate shipment. Order processing typically takes 2-3 business days. There may be circumstances where this will be beyond 3 days for processing.

    If your item is on backorder or unavailable, we will reach out to you via e-mail, text or phone to inform you that the item is not currently available for delivery. You can decide if you would like to wait for the expected in-stock date or cancel the order. If your item(s) are available for shipment, we will process the order for shipment.

    ebike-shipping-vendors

    Order Shipping & Package Tracking:

    If your order is in stock, it typically will ship within 5-12 business days from the date of your order after it has gone through order processing. There are unique circumstances that might delay shipping or extend transit times. With free shipping offers, we do not and cannot guarantee a timeline for delivery. 

    Shipments are sent signed delivery receipt. Make sure your delivery address is correct and someone will be available to sign for the delivery. Orders returned that are undeliverable due to incorrect address information or no receiving party to sign will incur fees as outlined in our CANCELLATIONS & REFUND information.

    We will e-mail you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 14 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER  After you receive the tracking number, enter it below to track your shipment.

    Shipping Damage and Claims:

    Please inspect the packaging of your item(s) immediately when it arrives and BEFORE you sign for the shipment. If your package appears damaged from shipping, DO NOT ACCEPT IT or sign for it. Take photos of the damage and tell the driver that you cannot accept damaged goods, and notify us immediately. If you accept a package that appears damaged from shipping, it will be much more difficult to process a damage claim. We will contact the manufacturer on your behalf and/or assist you with filing a damage claim with the manufacturer.

    We must receive any damage reports within 12 hrs. of receipt of package. All damage claims go through the manufacturer which is the shipper of the product. eBikeJOY! does not handle damage claims. Manufacturers handle ALL shipping/damage and warranty claims.

    Report all damage issues to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.

    Klarna pay over time financing for electric bicycles

    FAQs

    What's the difference between a regular bike and an electric bike?

    • Electric bikes are a new and promising alternative form of urban transportation. They provide all the advantages of a regular bicycle: fun exercise, free parking, zero emissions, and freedom from gridlock, while eliminating one of the bicycle's more serious drawbacks, lack of power. Imagine pedalling up a hill as comfortably as riding down, that's what the e-bike experience is all about. In most situations in the city, riding an electric bike will be faster and cheaper than either car or public transit.
       
      Fundamentally, an e-bike is just a regular bicycle with an electric motor to provide additional assistance, fueled by electric energy stored in a lithium battery. You can pedal normally and just use the motor to help out on hills and headwinds, or use the motor all the time just to make riding easier. The experience is entirely different from riding say a gas scooter or motorbike. Here the electric assistance is perfectly smooth and silent, and it complements rather than supplants human power.

      There are three classes of electric bikes:

      Class 1: eBikes that are pedal-assist only, with no throttle, and have a maximum assisted speed of 20 mph. 
      Class 2: eBikes that also have a maximum speed of 20 mph, but are throttle-assisted. 
      Class 3: eBikes that are pedal-assist only, with no throttle, and a maximum assisted speed of 28 mph.

    Are electric bikes waterproof? Can they be ridden in the rain?

    • Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. When you get home from a wet ride, the entire bike should be wiped down with a dry cloth to remove excess water.

      Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.

    Will the extra weight make it difficult to pedal without the motor?

    • The short answer is yes but not much. The effect of weight is largely exaggerated in how a bicycle performs. A heavier bicycle is slightly harder to ride uphill, somewhat faster to ride downhill, and pretty much the same on the flat as a lightweight one.

      The addition of a motor and batteries can add anywhere from 15 to 30 lbs to a bike and has surprisingly little effect on its rideability.  You definitely do notice the weight if you have to pick the bike up and carry it for any reason though, and it can be a bit unwieldy.

    Do I need a license or permit to ride my electric bike?

    • None of the e-bikes we sell require any form of license or registration. That means your electric bicycle gets treated like a normal bike and is free of regulations and allowed on all bike paths. More powerful and expensive ebikes do, however, require a license.

    • Electric bicycle (e-bike) laws are different in every state, and can be confusing for consumers, retailers, and suppliers. This map represents how e-bikes are interpreted in each state’s vehicle code for use on the road, bike lanes, bike paths, or other paved or hard-surface bicycle infrastructure. The vehicle code does not apply to electric mountain bike access on motorized and non-motorized trails typically used for hiking or biking. eMTB access is not addressed in state vehicle codes. Always consult with your local land manager for eMTB access questions.

     

    How much power does an e-bike use?

    • The average power that a typical cyclist will deliver is on the order of 150 watts, or 1/5th of a horsepower. If you're curious, most modern exercise bikes will display the exact wattage and you can get a feel for how much power you're producing with the legs.

      A fit individual can sustain 350 watts for about 10 minutes and up to 600 watts for a few seconds, but for continuous riding between 100-200 watts is typical. You might think then that 150 watts would be all you need for an ebike, but if you ever ride a 150 watt bike it will feel unimpressive. When a cyclists hits a hill, they switch to an easy gear and the speed drops to 10-15 km/h as they work hard and move at a slow pace. However when an electric bike does the same thing and slows to walking speed on the hills it seems way underpowered. To maintain nice speeds over 30 kph while going uphill requires on the order of 400-500 watts or more. On the flat, 400 watts (about 1/2 horsepower) will move a typical bicycle about 40 km/h.

    Does the e-bike recharge the battery when pedaling or braking?

    • This is one of the most commonly asked technical questions we get and it shows that the advantages and capabilities of electric drives are widely known. The answer is that yes, on most hub motor ebikes it is possible to recharge the batteries from pedaling. BUT, only when you are moving at a speed faster than the motor can attain itself.

      Recharging from pedaling is not really the intent of the electric drive as it is with, say, a hybrid car. In general, with an ebike you draw a net amount of power out of the battery pack to assist you riding. You then replenish this energy from the wall outlet, rather than by working extra hard later on in the trip. 

      The topic of regenerative braking comes up quite frequently, and the point here is not to recharge the batteries from your pedaling energy, but to recharge them from stored kinetic energy when you come to a stop. With any direct drive hub motor or geared ebike without a freewheeling motor, you will get regen currents when you are moving faster than the unloaded speed of the motor. So even though it won't bring you to a stop, it does act as a speed governor of sorts for long downhills, dumping the extra energy back into the pack, whether you want it to or not. In most cases it's quite rare that you would actually achieve speed greater than the unloaded speed of the motor for any length of time.

      Is there a warranty on my e-bike?

      • Yes there is. The specifics of the warranty vary depending on the manufacturer. You can find more details on our PRODUCT WARRANTY page. If any part arrives damaged or faulty, a replacement part will be shipped to you for free.

      What if I need a new battery, tire or some other part?

      • We sell some new batteries and parts on our website. Check out our PARTS & ACCESSORIES page. If you don't find it there, you can always email us and tell us what part you need. We will order the part for you from the manufacturer or direct you straight to the appropriate product page.

      How long can the battery last before it needs to be replaced?

      • This varies depending on the type and power of the battery, but almost all will last at least 500 full charges which will get you thousands of miles. Most people never use up an entire battery, so it is not something that should effect your decision making. After 500 full charges, you will probably want to get a new and better e-bike anyway.  

      How far can I go on one charge?

      • That depends entirely on the bike. It can range from as low as 20 miles per charge for a lower end e-bike to as high as 50 miles on some e-bikes such as the Green Bike GB-5.

      How much does it cost for me to charge my bike?

      • It only costs about $0.15 of electricity to fully charge a battery. That’s less than 1¢ per mile…

      Does my e-bike need regular maintenance?

      • Electric bikes are very easy to maintain. When it comes to the motor and battery, you can basically set it and forget. The battery may eventually need to be replaced, but that is thousands of miles into the future. Besides charging your battery when necessary, all you need to do is check the tire pressure regularly and keep the bike chain lubricated like any other bike.

      FAQ's About Your E-Bike Order

      How much does shipping cost?

      What shipping service is used?

      • Bikes are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of bikes are shipped via freight, and they will say so on the shipping tab of the product page. To check the average number of days to recieve a package by ground service, go to https://www.ups.com/maps. Find out more about our SHIPPING INFORMATION.

      What condition will my bike arrive in?

      • Your bike will come pre-assembled. Bikes come with their frame and back wheel attached, and the only assembly required is attaching the front wheel (2 minute job), and in some cases securing the handlebars and pedals. All bolts and screws are torqued to manufacturer specifications when the bike arrives. Here is a brief rundown on the assembling process: ASSEMBLING AN ELECTRIC BIKE.

      What is the your return policy?

      • We offer a reasonable return policy, which can be viewed at: RETURN POLICY

      Do electric bikes come with a warranty?

      • Every bike ordered from eBikeJOY! is brand new and includes the manufacturer's warranty. Specific manufacturer warranties are listed on product pages or can be viewed on their respective websites. Check out our WARRANTY INFORMATION page. If you have any other questions feel free to contact us support@ebikejoy.com

      When will I receive my free gift?

      • When placing an order you may qualify for a free gift. A product description that includes the information in the order details is a free gift from us that is our way of saying thank you to our customer's. These item's are not guaranteed however, and are only available as supplies last. These item's are included in the price of your order and will either ship with the order or be shipped separately. Orders that utilize coupon code sales do not qualify for any free gift promotion.

      Contact us if you have any further questions on our e-bikes or your order. Please call 888-753-2453 #1 or EMAIL US with your question. 


      Customer Testimonials

      I rate customer service at eBikeJOY! as excellent! - M. Behehani

      I am 100% satisfied with this bike. It's super fun to ride has plenty of battery life - P. Franchini

      Everything arrived as ordered and was easy to put together. - J. Ellis

       

      Klarna pay over time financing for electric bicycles

      Price Match

      We work very hard to ensure that we offer the absolute best prices online. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

      To request your price match refund simply e-mail us a link to the same product on our competitors website within 5 days from the date of your order and we will process the credit accordingly.

      Our 100% Price Guarantee has some limitations:

      You must purchase the item from our website before requesting your Price Match Guarantee

      • Promotions such as rebates and buy one, get one free offers are not eligible
      • The item must be in stock on the competitors website
      • The item must not have been purchased during a close-out or special sale
      • The item price can only be before a coupon code has been applied
      • The competitor must be an online store, they may not have a retail location
      • The website cannot be a discounter or auction website (ie; eBay, Overstock, etc..)
      • The competitor must be an Authorized Retailer of the product in question
      • The competitor must NOT be in violation of the manufacturer product MAP (Minimum Advertised Price) pricing policy
      • All X-Treme brand bikes are excluded
      • The value of any free gifts will be added to the lower price for comparison
      • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
      • It does not apply to prices for our own store bought at different dates. We reserve the right to change prices due to fluctuating sale prices from our manufacturers. Once purchased, you "lock" in that price. If the price for that same item in our store decreases tomorrow or at any future date, you will still be locked into your original sale price.

      *Please Note: Due to industry-wide end of year closeouts and sales, price matches are not honored during the holiday season from November 15 - January 3rd.

      If you want to check if we can price match a product before you place your order, please call 941-702-4530 or email us: PRICE MATCH GUARANTEE 


      Customer Testimonials

      It's so much fun to ride. I love it and would recommend it. - S. Sakara

      Wife loves the bike. Easy to assemble and good customer service - Gerrit

      These old bones really enjoy the step through feature!- M. Collier


      Klarna pay over time financing for electric bicycles

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