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X-Treme Rocky Road 48V 500W Fat Tire Mountain Electric Bike

X-Treme Rocky Road 48V 500W Fat Tire Mountain Electric Bike

X-treme

SKU: ROCKY48B

Regular price
Price: $1,699.00
Regular price
Regular $2,299.00
Sale price
$1,699.00
Save: $600
  Lease to own   Pay as low as   $/week

Low stock: 4 left

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Rocky Road Rear Hub 48V/10.4Ah Electric Mountain Bicycle by X-Treme

Ready to get rock’in? This top of the line X-Treme Rocky Road electric bike (e-bike) is one of the most awesome and affordable fat tire mountain bikes on the market. 

It can be used as a very reliable and comfortable daily ride, but its real purpose is traversing mountains and unpaved terrain. It’s loaded with many advanced features and specifications. It is so powerful and capable it puts other bikes to shame.

Free Shipping on Electric Bikes, Scooters, and Trikes
No Sales Tax on Electric Bikes, Scooters, and Trikes
X-Treme Electric Bike Warranty
Lowest Prices on Electric Bikes on the Internet


The Rocky Road features a 100% hand welded all-aluminum frame which is lightweight and rustproof. It is also outfitted with many premium components usually found on much more expensive e-MTBs. 

BEASTLY 48V 500-WATT MOTOR

Get ready to experience the Shimano Tourney 9-Speed Gears & Shifting SystemMOZO front hydraulic suspension and KS rear shock suspension. The Rocky Road’s 48V/10.4Ah lithium battery is tightly integrated into the down tube frame, providing excellent balance while powering the 500W Bafang high torque zero resistance clutch rear hub motor .

THROTTLE AND PEDAL ASSIST

The Rocky Road comes equipped with a King Meter LCD smart power assist system (SPAS) and a USB phone charging port for added convenience. The electronics of the X-Treme electric bike are controlled via rider input on the LCD monitor attached to the handlebars. The LCD indicates speed, distance and battery life.

ENJOY ITS MIND-BOGGLING RANGE

The Smart PAS with 5 speeds enables the Rocky Road to operate nearly twice as efficient as a non-smart assist e-bike. The rider selects the power consumption (speed controls 1-5 setting) on the LCD while riding. This feature allows the Rocky Road 48 Volt to possibly reach or exceed 70+ miles per charge. This is achieved when using low SPAS while always pedal assisting on flat ground under perfect conditions with a light weight rider.

GET LOTS OF GRIP WITH THE TIRES

The Rocky Road wheel specs are standouts. With aluminum rims with quick release axle on the front and rear with oversized Kenda 26 x 4.0 fat tires you can easily ride on steep mountain trails. 

COMFORTABLE AND RELIABLE RIDE

Although this bike is made for the harshest terrain, it is surprisingly comfortable to ride due to its oversized shocks, the fat tires, and its mountain bike saddle. It has plenty of rust-proof aluminum components to cope with its rugged purpose, so it will be a reliable ride for many years. VELO hand grips and a comfortable mountain bike seat are standard.

The Rocky Road 48 volt lithium powered electric mountain bicycle is one of the fastest models we sell. This electric mountain bicycle comes with an extra high quality beverage holder at no extra charge!  No other brand offers a more feature laden fat tire bike for the price than the X-Treme Rocky Road mountain e-bike!

      X-TREME ROCKY ROAD FAT TIRE MOUNTAIN E-BIKE FEATURES:

      • 9 Speed Shimano Atlus Gears & Shifter System 
      • Carefree maintenance with 100% aluminum alloy frame
      • High End Kenda Fat Tires
      • Bicycle is lightweight- can support a body weight of 350 lbs
      • Drink Holder on Handle Bars Included
      • Free Shipping
      • No Sales Tax

      X-TREME ROCKY ROAD MOUNTAIN ELECTRIC BICYCLE SPECIFICATIONS:

      Power: Electric
      Watts: 500 Watt
      Amps: 10.4AH Integrated Lithium Battery (15AH Optional Battery Pack)
      Volts: 48 Volts
      Battery: 48 Volt LiPo4 Lithium (lightweight)
      Drive System: Chain Driven by Rear Hub Motor or Pedal Power
      Distance: Up To 70 Miles Range Using Low PAS & Flat Terrain While Pedal Assisting
      Charger: 48 Volt Output UL Certified Charger (Charging Time +/- 3 Hours)
      Tire Size: Kenda Oversized Mountain Fat Tire & Tube - 26 x 4.0 Inch on Aluminum Wheels
      Motor: Bafang 500 Watt Zero Resistance Rear Hub Motor With Clutch
      Controller: 48 Volt 15 Amp Sealed Smart Controller
      Braking System: Tektro Disk Brakes
      Pedals: Wellgo Aluminum Pedal Set
      Front Wheel: Joytech Quick Release Hub
      Throttle Type: Variable Speed Thumb Throttle - SPAS Power Assisted - Pedal Power
      LCD Display: King Meter LCD Smart PAS Digital System With USB Phone Charging Port
      Cargo Rack: Not included. Can be purchased separately.
      Frame Type/Size: 6061-T6 Temper Aluminum Alloy - Very Lightweight
      Forks: Oversized MOZO Hydraulic Front Forks
      Suspension: Front Hydraulic Suspension Included & KS Rear Shock Suspension
      Front Sprocket: Aluminum Alloy Sprocket
      Derailleur: Shimano® 9-Speed Atlus Gears & Shifter
      Seat & Post: Aluminum Alloy Adjustable Seat Post & Velo Mountain Bike Seat
      Quick Release: Front & Rear Wheels Have Quick Release Axles - Flip Lever
      Gooseneck: Aluminum VP
      Handle Bars: Aluminum Alloy Mountain Bike Handle Bars
      Head Light: Yes, included as free accessory add on - Battery Operated Snap-On LED (Not covered under warranty)
      Accessories: Drink Holder On Handle Bars Included
      Bicycle Measurements: Max Seat Height = 40.5" Inches / Min Seat Height = 32.5" Inches / Handle Bar Height = 41.75" Inches
      Carton Size (L x W x H): 63 x 10 x 30
      Bicycle In Box Weight: 83 lbs
      Bicycle Weight: 67 lbs
      Suggested Max Weight: 350 lbs
      Warranty: 1 Year Warranty & 1 Year Battery Warranty


      Documentation: 

      Download the X-TREME ROCKY ROAD FAT TIRE MOUNTAIN E-BIKE Owners Manual

      Order Confirmation & Processing:

      As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have authorized your credit card for the purchase. This does not however always mean your item is currently available or the item is available at that price. While we try to keep up-to-date inventory and pricing information on our website, inventory levels and prices change on a daily basis and we cannot always keep information current. 

      All orders, including pre-orders are fully payable upon the date the order is placed.

      We do not ship internationally. Only to the 48 continental USA.

      Once we have finalized your authorization for purchase, we reach out to our suppliers to confirm that the item is in-stock and available for immediate shipment. Order processing typically takes 2-3 business days. There may be circumstances where this will be beyond 3 days for processing.

      If your item is on backorder or unavailable, we will reach out to you via e-mail, text or phone to inform you that the item is not currently available for delivery. You can decide if you would like to wait for the expected in-stock date or cancel the order. If your item(s) are available for shipment, we will process the order for shipment.

      ebike-shipping-vendors

      Order Shipping & Package Tracking:

      If your order is in stock, it typically will ship within 5-12 business days from the date of your order after it has gone through order processing. There are unique circumstances that might delay shipping or extend transit times. With free shipping offers, we do not and cannot guarantee a timeline for delivery. 

      Shipments are sent signed delivery receipt. Make sure your delivery address is correct and someone will be available to sign for the delivery. Orders returned that are undeliverable due to incorrect address information or no receiving party to sign will incur fees as outlined in our CANCELLATIONS & REFUND information.

      We will e-mail you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 14 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER  After you receive the tracking number, enter it below to track your shipment.

      Shipping Damage and Claims:

      Please inspect the packaging of your item(s) immediately when it arrives and BEFORE you sign for the shipment. If your package appears damaged from shipping, DO NOT ACCEPT IT or sign for it. Take photos of the damage and tell the driver that you cannot accept damaged goods, and notify us immediately. If you accept a package that appears damaged from shipping, it will be much more difficult to process a damage claim. We will contact the manufacturer on your behalf and/or assist you with filing a damage claim with the manufacturer.

      We must receive any damage reports within 12 hrs. of receipt of package. All damage claims go through the manufacturer which is the shipper of the product. eBikeJOY! does not handle damage claims. Manufacturers handle ALL shipping/damage and warranty claims.

      Report all damage issues to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.

      Klarna pay over time financing for electric bicycles

      What's the difference between a regular bike and an electric bike?

      • Electric bikes are a new and promising alternative form of urban transportation. They provide all the advantages of a regular bicycle: fun exercise, free parking, zero emissions, and freedom from gridlock, while eliminating one of the bicycle's more serious drawbacks, lack of power. Imagine pedalling up a hill as comfortably as riding down, that's what the e-bike experience is all about. In most situations in the city, riding an electric bike will be faster and cheaper than either car or public transit.
         
        Fundamentally, an e-bike is just a regular bicycle with an electric motor to provide additional assistance, fueled by electric energy stored in a lithium battery. You can pedal normally and just use the motor to help out on hills and headwinds, or use the motor all the time just to make riding easier. The experience is entirely different from riding say a gas scooter or motorbike. Here the electric assistance is perfectly smooth and silent, and it complements rather than supplants human power.

        There are three classes of electric bikes:

        Class 1: eBikes that are pedal-assist only, with no throttle, and have a maximum assisted speed of 20 mph. 
        Class 2: eBikes that also have a maximum speed of 20 mph, but are throttle-assisted. 
        Class 3: eBikes that are pedal-assist only, with no throttle, and a maximum assisted speed of 28 mph.

      Are electric bikes waterproof? Can they be ridden in the rain?

      • Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. When you get home from a wet ride, the entire bike should be wiped down with a dry cloth to remove excess water.

        Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.

      Will the extra weight make it difficult to pedal without the motor?

      • The short answer is yes but not much. The effect of weight is largely exaggerated in how a bicycle performs. A heavier bicycle is slightly harder to ride uphill, somewhat faster to ride downhill, and pretty much the same on the flat as a lightweight one.

        The addition of a motor and batteries can add anywhere from 15 to 30 lbs to a bike and has surprisingly little effect on its rideability.  You definitely do notice the weight if you have to pick the bike up and carry it for any reason though, and it can be a bit unwieldy.

      Do I need a license or permit to ride my electric bike?

      • None of the e-bikes we sell require any form of license or registration. That means your electric bicycle gets treated like a normal bike and is free of regulations and allowed on all bike paths. More powerful and expensive ebikes do, however, require a license.

      • Electric bicycle (e-bike) laws are different in every state, and can be confusing for consumers, retailers, and suppliers. This map represents how e-bikes are interpreted in each state’s vehicle code for use on the road, bike lanes, bike paths, or other paved or hard-surface bicycle infrastructure. The vehicle code does not apply to electric mountain bike access on motorized and non-motorized trails typically used for hiking or biking. eMTB access is not addressed in state vehicle codes. Always consult with your local land manager for eMTB access questions.

       

      How much power does an e-bike use?

      • The average power that a typical cyclist will deliver is on the order of 150 watts, or 1/5th of a horsepower. If you're curious, most modern exercise bikes will display the exact wattage and you can get a feel for how much power you're producing with the legs.

        A fit individual can sustain 350 watts for about 10 minutes and up to 600 watts for a few seconds, but for continuous riding between 100-200 watts is typical. You might think then that 150 watts would be all you need for an ebike, but if you ever ride a 150 watt bike it will feel unimpressive. When a cyclists hits a hill, they switch to an easy gear and the speed drops to 10-15 km/h as they work hard and move at a slow pace. However when an electric bike does the same thing and slows to walking speed on the hills it seems way underpowered. To maintain nice speeds over 30 kph while going uphill requires on the order of 400-500 watts or more. On the flat, 400 watts (about 1/2 horsepower) will move a typical bicycle about 40 km/h.

      Does the e-bike recharge the battery when pedaling or braking?

      • This is one of the most commonly asked technical questions we get and it shows that the advantages and capabilities of electric drives are widely known. The answer is that yes, on most hub motor ebikes it is possible to recharge the batteries from pedaling. BUT, only when you are moving at a speed faster than the motor can attain itself.

        Recharging from pedaling is not really the intent of the electric drive as it is with, say, a hybrid car. In general, with an ebike you draw a net amount of power out of the battery pack to assist you riding. You then replenish this energy from the wall outlet, rather than by working extra hard later on in the trip. 

        The topic of regenerative braking comes up quite frequently, and the point here is not to recharge the batteries from your pedaling energy, but to recharge them from stored kinetic energy when you come to a stop. With any direct drive hub motor or geared ebike without a freewheeling motor, you will get regen currents when you are moving faster than the unloaded speed of the motor. So even though it won't bring you to a stop, it does act as a speed governor of sorts for long downhills, dumping the extra energy back into the pack, whether you want it to or not. In most cases it's quite rare that you would actually achieve speed greater than the unloaded speed of the motor for any length of time.

        Is there a warranty on my e-bike?

        • Yes there is. The specifics of the warranty vary depending on the manufacturer. You can find more details on our PRODUCT WARRANTY page. If any part arrives damaged or faulty, a replacement part will be shipped to you for free.

        What if I need a new battery, tire or some other part?

        • We sell some new batteries and parts on our website. Check out our PARTS & ACCESSORIES page. If you don't find it there, you can always email us and tell us what part you need. We will order the part for you from the manufacturer or direct you straight to the appropriate product page.

        How long can the battery last before it needs to be replaced?

        • This varies depending on the type and power of the battery, but almost all will last at least 500 full charges which will get you thousands of miles. Most people never use up an entire battery, so it is not something that should effect your decision making. After 500 full charges, you will probably want to get a new and better e-bike anyway.  

        How far can I go on one charge?

        • That depends entirely on the bike. It can range from as low as 20 miles per charge for a lower end e-bike to as high as 50 miles on some e-bikes such as the Green Bike GB-5.

        How much does it cost for me to charge my bike?

        • It only costs about $0.15 of electricity to fully charge a battery. That’s less than 1¢ per mile…

        Does my e-bike need regular maintenance?

        • Electric bikes are very easy to maintain. When it comes to the motor and battery, you can basically set it and forget. The battery may eventually need to be replaced, but that is thousands of miles into the future. Besides charging your battery when necessary, all you need to do is check the tire pressure regularly and keep the bike chain lubricated like any other bike.

        FAQ's About Your E-Bike Order

        How much does shipping cost?

        What shipping service is used?

        • Bikes are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of bikes are shipped via freight, and they will say so on the shipping tab of the product page. To check the average number of days to recieve a package by ground service, go to https://www.ups.com/maps. Find out more about our SHIPPING INFORMATION.

        What condition will my bike arrive in?

        • Your bike will come pre-assembled. Bikes come with their frame and back wheel attached, and the only assembly required is attaching the front wheel (2 minute job), and in some cases securing the handlebars and pedals. All bolts and screws are torqued to manufacturer specifications when the bike arrives. Here is a brief rundown on the assembling process: ASSEMBLING AN ELECTRIC BIKE.

        What is the your return policy?

        • We offer a reasonable return policy, which can be viewed at: RETURN POLICY

        Do electric bikes come with a warranty?

        • Every bike ordered from eBikeJOY! is brand new and includes the manufacturer's warranty. Specific manufacturer warranties are listed on product pages or can be viewed on their respective websites. Check out our WARRANTY INFORMATION page. If you have any other questions feel free to contact us support@ebikejoy.com

        When will I receive my free gift?

        • When placing an order you may qualify for a free gift. A product description that includes the information in the order details is a free gift from us that is our way of saying thank you to our customer's. These item's are not guaranteed however, and are only available as supplies last. These item's are included in the price of your order and will either ship with the order or be shipped separately. Orders that utilize coupon code sales do not qualify for any free gift promotion.

        Contact us if you have any further questions on our e-bikes or your order. Please call 888-753-2453 #1 or EMAIL US with your question. 


        Customer Testimonials

        I rate customer service at eBikeJOY! as excellent! - M. Behehani

        I am 100% satisfied with this bike. It's super fun to ride has plenty of battery life - P. Franchini

        Everything arrived as ordered and was easy to put together. - J. Ellis

         

        Klarna pay over time financing for electric bicycles

        We work very hard to ensure that we offer the absolute best prices online. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

        To request your price match refund simply e-mail us a link to the same product on our competitors website within 5 days from the date of your order and we will process the credit accordingly.

        Our 100% Price Guarantee has some limitations:

        You must purchase the item from our website before requesting your Price Match Guarantee

        • Promotions such as rebates and buy one, get one free offers are not eligible
        • The item must be in stock on the competitors website
        • The item must not have been purchased during a close-out or special sale
        • The item price can only be before a coupon code has been applied
        • The competitor must be an online store, they may not have a retail location
        • The website cannot be a discounter or auction website (ie; eBay, Overstock, etc..)
        • The competitor must be an Authorized Retailer of the product in question
        • The competitor must NOT be in violation of the manufacturer product MAP (Minimum Advertised Price) pricing policy
        • All X-Treme brand bikes are excluded
        • The value of any free gifts will be added to the lower price for comparison
        • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
        • It does not apply to prices for our own store bought at different dates. We reserve the right to change prices due to fluctuating sale prices from our manufacturers. Once purchased, you "lock" in that price. If the price for that same item in our store decreases tomorrow or at any future date, you will still be locked into your original sale price.

        *Please Note: Due to industry-wide end of year closeouts and sales, price matches are not honored during the holiday season from November 15 - January 3rd.

        If you want to check if we can price match a product before you place your order, please call 941-702-4530 or email us: PRICE MATCH GUARANTEE 


        Customer Testimonials

        It's so much fun to ride. I love it and would recommend it. - S. Sakara

        Wife loves the bike. Easy to assemble and good customer service - Gerrit

        These old bones really enjoy the step through feature!- M. Collier


        Klarna pay over time financing for electric bicycles

        Features & Specs

        x-treme-ebikes-logo

        Rocky Road Rear Hub 48V/10.4Ah Electric Mountain Bicycle by X-Treme

        Ready to get rock’in? This top of the line X-Treme Rocky Road electric bike (e-bike) is one of the most awesome and affordable fat tire mountain bikes on the market. 

        It can be used as a very reliable and comfortable daily ride, but its real purpose is traversing mountains and unpaved terrain. It’s loaded with many advanced features and specifications. It is so powerful and capable it puts other bikes to shame.

        Free Shipping on Electric Bikes, Scooters, and Trikes
        No Sales Tax on Electric Bikes, Scooters, and Trikes
        X-Treme Electric Bike Warranty
        Lowest Prices on Electric Bikes on the Internet


        The Rocky Road features a 100% hand welded all-aluminum frame which is lightweight and rustproof. It is also outfitted with many premium components usually found on much more expensive e-MTBs. 

        BEASTLY 48V 500-WATT MOTOR

        Get ready to experience the Shimano Tourney 9-Speed Gears & Shifting SystemMOZO front hydraulic suspension and KS rear shock suspension. The Rocky Road’s 48V/10.4Ah lithium battery is tightly integrated into the down tube frame, providing excellent balance while powering the 500W Bafang high torque zero resistance clutch rear hub motor .

        THROTTLE AND PEDAL ASSIST

        The Rocky Road comes equipped with a King Meter LCD smart power assist system (SPAS) and a USB phone charging port for added convenience. The electronics of the X-Treme electric bike are controlled via rider input on the LCD monitor attached to the handlebars. The LCD indicates speed, distance and battery life.

        ENJOY ITS MIND-BOGGLING RANGE

        The Smart PAS with 5 speeds enables the Rocky Road to operate nearly twice as efficient as a non-smart assist e-bike. The rider selects the power consumption (speed controls 1-5 setting) on the LCD while riding. This feature allows the Rocky Road 48 Volt to possibly reach or exceed 70+ miles per charge. This is achieved when using low SPAS while always pedal assisting on flat ground under perfect conditions with a light weight rider.

        GET LOTS OF GRIP WITH THE TIRES

        The Rocky Road wheel specs are standouts. With aluminum rims with quick release axle on the front and rear with oversized Kenda 26 x 4.0 fat tires you can easily ride on steep mountain trails. 

        COMFORTABLE AND RELIABLE RIDE

        Although this bike is made for the harshest terrain, it is surprisingly comfortable to ride due to its oversized shocks, the fat tires, and its mountain bike saddle. It has plenty of rust-proof aluminum components to cope with its rugged purpose, so it will be a reliable ride for many years. VELO hand grips and a comfortable mountain bike seat are standard.

        The Rocky Road 48 volt lithium powered electric mountain bicycle is one of the fastest models we sell. This electric mountain bicycle comes with an extra high quality beverage holder at no extra charge!  No other brand offers a more feature laden fat tire bike for the price than the X-Treme Rocky Road mountain e-bike!

            X-TREME ROCKY ROAD FAT TIRE MOUNTAIN E-BIKE FEATURES:

            • 9 Speed Shimano Atlus Gears & Shifter System 
            • Carefree maintenance with 100% aluminum alloy frame
            • High End Kenda Fat Tires
            • Bicycle is lightweight- can support a body weight of 350 lbs
            • Drink Holder on Handle Bars Included
            • Free Shipping
            • No Sales Tax

            X-TREME ROCKY ROAD MOUNTAIN ELECTRIC BICYCLE SPECIFICATIONS:

            Power: Electric
            Watts: 500 Watt
            Amps: 10.4AH Integrated Lithium Battery (15AH Optional Battery Pack)
            Volts: 48 Volts
            Battery: 48 Volt LiPo4 Lithium (lightweight)
            Drive System: Chain Driven by Rear Hub Motor or Pedal Power
            Distance: Up To 70 Miles Range Using Low PAS & Flat Terrain While Pedal Assisting
            Charger: 48 Volt Output UL Certified Charger (Charging Time +/- 3 Hours)
            Tire Size: Kenda Oversized Mountain Fat Tire & Tube - 26 x 4.0 Inch on Aluminum Wheels
            Motor: Bafang 500 Watt Zero Resistance Rear Hub Motor With Clutch
            Controller: 48 Volt 15 Amp Sealed Smart Controller
            Braking System: Tektro Disk Brakes
            Pedals: Wellgo Aluminum Pedal Set
            Front Wheel: Joytech Quick Release Hub
            Throttle Type: Variable Speed Thumb Throttle - SPAS Power Assisted - Pedal Power
            LCD Display: King Meter LCD Smart PAS Digital System With USB Phone Charging Port
            Cargo Rack: Not included. Can be purchased separately.
            Frame Type/Size: 6061-T6 Temper Aluminum Alloy - Very Lightweight
            Forks: Oversized MOZO Hydraulic Front Forks
            Suspension: Front Hydraulic Suspension Included & KS Rear Shock Suspension
            Front Sprocket: Aluminum Alloy Sprocket
            Derailleur: Shimano® 9-Speed Atlus Gears & Shifter
            Seat & Post: Aluminum Alloy Adjustable Seat Post & Velo Mountain Bike Seat
            Quick Release: Front & Rear Wheels Have Quick Release Axles - Flip Lever
            Gooseneck: Aluminum VP
            Handle Bars: Aluminum Alloy Mountain Bike Handle Bars
            Head Light: Yes, included as free accessory add on - Battery Operated Snap-On LED (Not covered under warranty)
            Accessories: Drink Holder On Handle Bars Included
            Bicycle Measurements: Max Seat Height = 40.5" Inches / Min Seat Height = 32.5" Inches / Handle Bar Height = 41.75" Inches
            Carton Size (L x W x H): 63 x 10 x 30
            Bicycle In Box Weight: 83 lbs
            Bicycle Weight: 67 lbs
            Suggested Max Weight: 350 lbs
            Warranty: 1 Year Warranty & 1 Year Battery Warranty


            Documentation: 

            Download the X-TREME ROCKY ROAD FAT TIRE MOUNTAIN E-BIKE Owners Manual

            Shipping

            Order Confirmation & Processing:

            As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and have authorized your credit card for the purchase. This does not however always mean your item is currently available or the item is available at that price. While we try to keep up-to-date inventory and pricing information on our website, inventory levels and prices change on a daily basis and we cannot always keep information current. 

            All orders, including pre-orders are fully payable upon the date the order is placed.

            We do not ship internationally. Only to the 48 continental USA.

            Once we have finalized your authorization for purchase, we reach out to our suppliers to confirm that the item is in-stock and available for immediate shipment. Order processing typically takes 2-3 business days. There may be circumstances where this will be beyond 3 days for processing.

            If your item is on backorder or unavailable, we will reach out to you via e-mail, text or phone to inform you that the item is not currently available for delivery. You can decide if you would like to wait for the expected in-stock date or cancel the order. If your item(s) are available for shipment, we will process the order for shipment.

            ebike-shipping-vendors

            Order Shipping & Package Tracking:

            If your order is in stock, it typically will ship within 5-12 business days from the date of your order after it has gone through order processing. There are unique circumstances that might delay shipping or extend transit times. With free shipping offers, we do not and cannot guarantee a timeline for delivery. 

            Shipments are sent signed delivery receipt. Make sure your delivery address is correct and someone will be available to sign for the delivery. Orders returned that are undeliverable due to incorrect address information or no receiving party to sign will incur fees as outlined in our CANCELLATIONS & REFUND information.

            We will e-mail you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 14 business days of your order, feel free to follow up with us at: EMAIL ABOUT ORDER  After you receive the tracking number, enter it below to track your shipment.

            Shipping Damage and Claims:

            Please inspect the packaging of your item(s) immediately when it arrives and BEFORE you sign for the shipment. If your package appears damaged from shipping, DO NOT ACCEPT IT or sign for it. Take photos of the damage and tell the driver that you cannot accept damaged goods, and notify us immediately. If you accept a package that appears damaged from shipping, it will be much more difficult to process a damage claim. We will contact the manufacturer on your behalf and/or assist you with filing a damage claim with the manufacturer.

            We must receive any damage reports within 12 hrs. of receipt of package. All damage claims go through the manufacturer which is the shipper of the product. eBikeJOY! does not handle damage claims. Manufacturers handle ALL shipping/damage and warranty claims.

            Report all damage issues to eBikeJOY!. Please EMAIL US with your request as soon as you receive the damaged item. We will send you the contact info so you can begin initiating your claim.

            Klarna pay over time financing for electric bicycles

            FAQs

            What's the difference between a regular bike and an electric bike?

            • Electric bikes are a new and promising alternative form of urban transportation. They provide all the advantages of a regular bicycle: fun exercise, free parking, zero emissions, and freedom from gridlock, while eliminating one of the bicycle's more serious drawbacks, lack of power. Imagine pedalling up a hill as comfortably as riding down, that's what the e-bike experience is all about. In most situations in the city, riding an electric bike will be faster and cheaper than either car or public transit.
               
              Fundamentally, an e-bike is just a regular bicycle with an electric motor to provide additional assistance, fueled by electric energy stored in a lithium battery. You can pedal normally and just use the motor to help out on hills and headwinds, or use the motor all the time just to make riding easier. The experience is entirely different from riding say a gas scooter or motorbike. Here the electric assistance is perfectly smooth and silent, and it complements rather than supplants human power.

              There are three classes of electric bikes:

              Class 1: eBikes that are pedal-assist only, with no throttle, and have a maximum assisted speed of 20 mph. 
              Class 2: eBikes that also have a maximum speed of 20 mph, but are throttle-assisted. 
              Class 3: eBikes that are pedal-assist only, with no throttle, and a maximum assisted speed of 28 mph.

            Are electric bikes waterproof? Can they be ridden in the rain?

            • Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. When you get home from a wet ride, the entire bike should be wiped down with a dry cloth to remove excess water.

              Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.

            Will the extra weight make it difficult to pedal without the motor?

            • The short answer is yes but not much. The effect of weight is largely exaggerated in how a bicycle performs. A heavier bicycle is slightly harder to ride uphill, somewhat faster to ride downhill, and pretty much the same on the flat as a lightweight one.

              The addition of a motor and batteries can add anywhere from 15 to 30 lbs to a bike and has surprisingly little effect on its rideability.  You definitely do notice the weight if you have to pick the bike up and carry it for any reason though, and it can be a bit unwieldy.

            Do I need a license or permit to ride my electric bike?

            • None of the e-bikes we sell require any form of license or registration. That means your electric bicycle gets treated like a normal bike and is free of regulations and allowed on all bike paths. More powerful and expensive ebikes do, however, require a license.

            • Electric bicycle (e-bike) laws are different in every state, and can be confusing for consumers, retailers, and suppliers. This map represents how e-bikes are interpreted in each state’s vehicle code for use on the road, bike lanes, bike paths, or other paved or hard-surface bicycle infrastructure. The vehicle code does not apply to electric mountain bike access on motorized and non-motorized trails typically used for hiking or biking. eMTB access is not addressed in state vehicle codes. Always consult with your local land manager for eMTB access questions.

             

            How much power does an e-bike use?

            • The average power that a typical cyclist will deliver is on the order of 150 watts, or 1/5th of a horsepower. If you're curious, most modern exercise bikes will display the exact wattage and you can get a feel for how much power you're producing with the legs.

              A fit individual can sustain 350 watts for about 10 minutes and up to 600 watts for a few seconds, but for continuous riding between 100-200 watts is typical. You might think then that 150 watts would be all you need for an ebike, but if you ever ride a 150 watt bike it will feel unimpressive. When a cyclists hits a hill, they switch to an easy gear and the speed drops to 10-15 km/h as they work hard and move at a slow pace. However when an electric bike does the same thing and slows to walking speed on the hills it seems way underpowered. To maintain nice speeds over 30 kph while going uphill requires on the order of 400-500 watts or more. On the flat, 400 watts (about 1/2 horsepower) will move a typical bicycle about 40 km/h.

            Does the e-bike recharge the battery when pedaling or braking?

            • This is one of the most commonly asked technical questions we get and it shows that the advantages and capabilities of electric drives are widely known. The answer is that yes, on most hub motor ebikes it is possible to recharge the batteries from pedaling. BUT, only when you are moving at a speed faster than the motor can attain itself.

              Recharging from pedaling is not really the intent of the electric drive as it is with, say, a hybrid car. In general, with an ebike you draw a net amount of power out of the battery pack to assist you riding. You then replenish this energy from the wall outlet, rather than by working extra hard later on in the trip. 

              The topic of regenerative braking comes up quite frequently, and the point here is not to recharge the batteries from your pedaling energy, but to recharge them from stored kinetic energy when you come to a stop. With any direct drive hub motor or geared ebike without a freewheeling motor, you will get regen currents when you are moving faster than the unloaded speed of the motor. So even though it won't bring you to a stop, it does act as a speed governor of sorts for long downhills, dumping the extra energy back into the pack, whether you want it to or not. In most cases it's quite rare that you would actually achieve speed greater than the unloaded speed of the motor for any length of time.

              Is there a warranty on my e-bike?

              • Yes there is. The specifics of the warranty vary depending on the manufacturer. You can find more details on our PRODUCT WARRANTY page. If any part arrives damaged or faulty, a replacement part will be shipped to you for free.

              What if I need a new battery, tire or some other part?

              • We sell some new batteries and parts on our website. Check out our PARTS & ACCESSORIES page. If you don't find it there, you can always email us and tell us what part you need. We will order the part for you from the manufacturer or direct you straight to the appropriate product page.

              How long can the battery last before it needs to be replaced?

              • This varies depending on the type and power of the battery, but almost all will last at least 500 full charges which will get you thousands of miles. Most people never use up an entire battery, so it is not something that should effect your decision making. After 500 full charges, you will probably want to get a new and better e-bike anyway.  

              How far can I go on one charge?

              • That depends entirely on the bike. It can range from as low as 20 miles per charge for a lower end e-bike to as high as 50 miles on some e-bikes such as the Green Bike GB-5.

              How much does it cost for me to charge my bike?

              • It only costs about $0.15 of electricity to fully charge a battery. That’s less than 1¢ per mile…

              Does my e-bike need regular maintenance?

              • Electric bikes are very easy to maintain. When it comes to the motor and battery, you can basically set it and forget. The battery may eventually need to be replaced, but that is thousands of miles into the future. Besides charging your battery when necessary, all you need to do is check the tire pressure regularly and keep the bike chain lubricated like any other bike.

              FAQ's About Your E-Bike Order

              How much does shipping cost?

              What shipping service is used?

              • Bikes are shipped via UPS, FedEx, USPS or DHL depending upon the manufacturer. A small number of bikes are shipped via freight, and they will say so on the shipping tab of the product page. To check the average number of days to recieve a package by ground service, go to https://www.ups.com/maps. Find out more about our SHIPPING INFORMATION.

              What condition will my bike arrive in?

              • Your bike will come pre-assembled. Bikes come with their frame and back wheel attached, and the only assembly required is attaching the front wheel (2 minute job), and in some cases securing the handlebars and pedals. All bolts and screws are torqued to manufacturer specifications when the bike arrives. Here is a brief rundown on the assembling process: ASSEMBLING AN ELECTRIC BIKE.

              What is the your return policy?

              • We offer a reasonable return policy, which can be viewed at: RETURN POLICY

              Do electric bikes come with a warranty?

              • Every bike ordered from eBikeJOY! is brand new and includes the manufacturer's warranty. Specific manufacturer warranties are listed on product pages or can be viewed on their respective websites. Check out our WARRANTY INFORMATION page. If you have any other questions feel free to contact us support@ebikejoy.com

              When will I receive my free gift?

              • When placing an order you may qualify for a free gift. A product description that includes the information in the order details is a free gift from us that is our way of saying thank you to our customer's. These item's are not guaranteed however, and are only available as supplies last. These item's are included in the price of your order and will either ship with the order or be shipped separately. Orders that utilize coupon code sales do not qualify for any free gift promotion.

              Contact us if you have any further questions on our e-bikes or your order. Please call 888-753-2453 #1 or EMAIL US with your question. 


              Customer Testimonials

              I rate customer service at eBikeJOY! as excellent! - M. Behehani

              I am 100% satisfied with this bike. It's super fun to ride has plenty of battery life - P. Franchini

              Everything arrived as ordered and was easy to put together. - J. Ellis

               

              Klarna pay over time financing for electric bicycles

              Price Match

              We work very hard to ensure that we offer the absolute best prices online. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

              To request your price match refund simply e-mail us a link to the same product on our competitors website within 5 days from the date of your order and we will process the credit accordingly.

              Our 100% Price Guarantee has some limitations:

              You must purchase the item from our website before requesting your Price Match Guarantee

              • Promotions such as rebates and buy one, get one free offers are not eligible
              • The item must be in stock on the competitors website
              • The item must not have been purchased during a close-out or special sale
              • The item price can only be before a coupon code has been applied
              • The competitor must be an online store, they may not have a retail location
              • The website cannot be a discounter or auction website (ie; eBay, Overstock, etc..)
              • The competitor must be an Authorized Retailer of the product in question
              • The competitor must NOT be in violation of the manufacturer product MAP (Minimum Advertised Price) pricing policy
              • All X-Treme brand bikes are excluded
              • The value of any free gifts will be added to the lower price for comparison
              • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
              • It does not apply to prices for our own store bought at different dates. We reserve the right to change prices due to fluctuating sale prices from our manufacturers. Once purchased, you "lock" in that price. If the price for that same item in our store decreases tomorrow or at any future date, you will still be locked into your original sale price.

              *Please Note: Due to industry-wide end of year closeouts and sales, price matches are not honored during the holiday season from November 15 - January 3rd.

              If you want to check if we can price match a product before you place your order, please call 941-702-4530 or email us: PRICE MATCH GUARANTEE 


              Customer Testimonials

              It's so much fun to ride. I love it and would recommend it. - S. Sakara

              Wife loves the bike. Easy to assemble and good customer service - Gerrit

              These old bones really enjoy the step through feature!- M. Collier


              Klarna pay over time financing for electric bicycles

              Questions & Answers

              Have a Question?

              Ask a Question
              • I'm thinking of commuting on this and will have to ride next to the road. Will this bike be comfortable for that?

                Yes this is a comfortable bike.

              • Does pedaling conserve the battery power so it will last more than 20 miles?

                Short answer, yes. Miles vary on conditions, but I have done much more than 20 miles on a charge. You should get up to 35 miles out of it under good conditions. Fun bike to ride!

              • How heavy is this bike?

                51 lbs. For the bike itself with battery in it's place. Shipping weight is 65 lbs. Weight capacity for e bike to hold is 350 lbs.

              • do these bikes come with a serial number in case of theaft?

                Yes, It is stamped on the bike post.

              • is it foldable

                No.

              • I'm thinking of commuting on this and will have to ride next to the road. Will this bike be comfortable for that?

                Yes this is a comfortable bike.

              • Can battery be charged away from the bike? I'd like to be able to charge it at my desk at work.

                Yes it can be removed for charging!

              • What is the weight capacity of this bike? Thanks.

                The max weight is 350 pounds.

              • I am 5' 8", will this bike be too small for me?

                The seat is adjustable, you should be fine.

              • Can bike be pedal operated

                Yes! You can pedal at all times.

              • What is the lowest seat height setting? I know the question has been asked but not answered.

                The seat height is adjust to 32" to 38" inches.

              • does this bike have a key to lock battery in so there is no theft?

                Yes, it locks on to the frame.

              • What’s the difference between the 10.4amp battery and the 15 amp battery in terms of range and speed. And is the 15 amp batteryintegrated?

                Watt hours is a way to measure the energy capacity of a battery pack, so you know what to expect from your new E-bike in terms of range performance. To calculate the watt hours (WH) of a battery pack, simply multiply the voltage by the amp hours (Ah) of the pack. A 36-volt 10-Ah battery pack has 360 watt hours (36 X 10 = 360). Yes. The battery is integrated on the X-Treme Rocky Road.

              • Can I ride this bike in the rain?

                There is no electric bike that is completely water-proof. All electric bikes are water-resistent. They can be riden in the rain, however it is best to avoid a soaking rain when possible. Due to the battery and the electronics it is best to avoid water whenever you can for peak bike performance.

              • Hydraulic or mechanical brakes?

                It has Tektro Disk Brakes.

              • I am a senior and 5' 4" tall. Is the e-bike too big for me

                No. It would work fine for you. The X-Treme Rocky Road is for riders 5'2" to 6'2". Here are the seat measurements: Max Seat Height = 40.5" Inches / Min Seat Height = 32.5" Inches / Handle Bar Height = 41.75" Inches

              • I am 6'5"- too tall for the bike? Are there different frame sizes?

                You should fit fine on the bike. You could always add a seat and handlbar extender if you wish to have a bit more legroom and be riding more in an upright position. No. There is only one frame size.

              • How long is the warranty

                1 Year X-Treme Warranty - 1 Year Battery Warranty
                https://electricbicycle.com/warranty

              • Is it waterproof or will it be able to be left out/ ridden in the rain

                • Electric bikes can be used during rainy conditions, but you should take care not to soak the electric motor, computer controller, or battery. When you get home from a wet ride, the entire bike should be wiped down with a dry cloth to remove excess water.

                  Please be cautious, because riding any bicycle in rainy conditions can be hazardous, and you should only do so if you feel comfortable controlling your bike. Take turns more widely and slowly than normal, look out for puddles (which might be deeper than they appear) and please always wear a helmet.


                https://www.ebikejoy.com/pages/faq

              • What's the class of this bike? How fast does it go?

                Class 2, 25 MPH* On Throttle Only (Much Faster If You Pedal Assist 45+ MPH)

              • Road for commute to work is 40-45mph speed limit. Will bike keep up with this traffic flow with pedal assist?

                Yes. The Rocky Road is rated for up to 45+ mph with pedal assist. This of course depends upon other factors such as terrain, rider weight, weather, and battery.

              Customer Reviews

              Based on 3 reviews
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              W
              Will Taylor
              I really like this company, Truly a dependable, as well as efficiently designed bike!!..

              I received a very courteous, support from staff,when they were there for me , when I needed them.
              Thanxxxxx..!!!

              Thanks for the kind words Will. Happy to help you. Hope you are enjoying your bike.

              R
              Rick
              THIS BIKE IS A BEAST!

              I did a month of searching, test riding and reading reviews online of all the different fat tire ebikes out there and there is a reason this one is constantly rated so high. It΂s got all high-end components, the motor is top-notch and super powerful (which you need with the extra big tires), and the pedal assist feels way better than most others I've tried.
              My other electric bike is a folding model, so what a difference - the Rocky Road is way more fun!!

              B
              Brian
              AWESOME BIKE

              So far so good. Rear tire was flat and I aired it up. Two days later flat again. Took the bike to a specialist Bike shop. They replaced the tube $41.75 installed. Not going to ***** about it for the time it would take to try and resolve. Beautiful piece of equipmement for the price!